Refund policy
Last updated: August 30, 2026
FitGirl Nutrition is a brand of Hoeft Niet B.V., trading as Nutriworld. This Return & Refund Policy explains your right of withdrawal, how to return an order and how we handle damaged, defective or incorrectly supplied products.
This policy applies to consumer purchases made through fitgirl-nutrition.nl. Your statutory consumer rights remain unaffected.
1. RIGHT OF WITHDRAWAL
As a consumer, you have the right to withdraw from your online purchase without giving a reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the order.
If one order is delivered in several separate parcels, the withdrawal period starts after the final parcel or final product has been received.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period has expired.
2. HOW TO REQUEST A RETURN
To exercise your right of withdrawal, send a clear statement by email to:
Please include:
- Your full name
- Your address
- Your order number
- The products you wish to return
- A clear statement that you wish to withdraw from the purchase
You do not have to provide a reason for exercising your statutory right of withdrawal.
You may use the model withdrawal form included at the bottom of this policy, but its use is not mandatory.
We will confirm receipt of your request and provide the applicable return instructions.
3. RETURN DEADLINE
After notifying us of your withdrawal, you must send the products back without undue delay and no later than 14 days after the day on which you informed us of your decision to withdraw.
The deadline is met if you dispatch the products before the 14-day return period has expired.
Please retain your shipping receipt and Track & Trace information until the return and refund have been fully completed.
4. RETURN ADDRESS
After notifying us of your return, products must be sent to:
FitGirl Nutrition
Ambachtsweg 6c
1785 AJ Den Helder
The Netherlands
Please include your name and order number inside the parcel so that we can identify and process your return.
Returns sent without sufficient postage may be refused or the outstanding postage may be deducted where legally permitted.
FitGirl Nutrition is not responsible for return parcels that are lost or damaged before reaching us. We therefore recommend using a traceable shipping method and retaining the shipping receipt.
5. RETURN SHIPPING COSTS
The direct costs of returning a product under the statutory right of withdrawal are the responsibility of the customer.
FitGirl Nutrition will pay the reasonable return costs when:
- We supplied an incorrect product;
- The product was delivered damaged;
- The product was defective or otherwise did not conform to the agreement; or
- We expressly agreed to pay the return costs.
Please contact us before returning a damaged, defective or incorrect product so that we can provide the appropriate instructions.
6. NO RESTOCKING FEE
FitGirl Nutrition does not charge a restocking fee for eligible returned products.
The customer remains responsible for the direct return shipping costs when exercising the statutory right of withdrawal, unless one of the exceptions described in Section 5 applies.
7. CONDITION OF RETURNED PRODUCTS
Only products that are eligible for return and remain in a new, complete and hygienically acceptable condition can be fully refunded.
Where reasonably possible, products must be returned:
- Complete;
- Undamaged;
- Unused, except where limited inspection is legally permitted;
- With all supplied accessories;
- In their original packaging; and
- With the original labels and protective seals intact.
During the withdrawal period, you may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
You are responsible for any reduction in value caused by handling the product beyond what would normally be permitted when inspecting it in a physical store.
The absence of the original outer packaging does not automatically remove your statutory right of withdrawal. However, you may be responsible for any resulting reduction in value.
8. SEALED SUPPLEMENTS AND HYGIENE PRODUCTS
For genuine health-protection and hygiene reasons, certain sealed products are not suitable for return after their protective seal has been broken.
The statutory right of withdrawal does not apply to sealed products that:
- Are not suitable for return for genuine health-protection or hygiene reasons; and
- Were unsealed after delivery.
This may include opened or unsealed:
- Food supplements;
- Powders;
- Capsules and tablets;
- Drinks and liquid products;
- Food products;
- Other consumable products for which the integrity or hygiene of the contents can no longer be guaranteed.
A product is not automatically excluded merely because its shipping packaging has been opened. The exclusion applies where the relevant protective product seal has been broken and the product is genuinely unsuitable for resale for health-protection or hygiene reasons.
9. OTHER NON-RETURNABLE PRODUCTS
The statutory right of withdrawal may also be excluded for:
- Products made to the customer’s specifications or clearly personalised;
- Products that deteriorate or expire rapidly;
- Products that have been inseparably mixed with other products after delivery; and
- Other products excluded from the right of withdrawal under applicable law.
Discounted or promotional products are not automatically excluded from the right of withdrawal merely because they were sold at a reduced price.
Where a lawful exception applies, this will be stated clearly before purchase where required.
10. REFUNDS
Once we have received and inspected an eligible return, we aim to process the refund within 5 business days.
In all cases, the refund will be made within the applicable statutory period of 14 days after we were informed of your decision to withdraw.
We may withhold the refund until:
- We have received the returned products; or
- You have provided evidence that the products were sent back,
whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction, unless you expressly agree to another method. You will not be charged an additional fee for the refund.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
11. ORIGINAL DELIVERY COSTS
If you return your complete order under the statutory right of withdrawal, we will refund the original cost of our least expensive standard delivery method.
If you selected a more expensive delivery method, we are not required to refund the additional cost above the least expensive standard delivery option.
If you return only part of an order, the original delivery costs will not normally be refunded.
12. PARTIAL RETURNS
If you return only part of your order, we will refund the purchase price of the eligible returned products.
If a discount or promotional benefit depended on purchasing a specific quantity or reaching a particular order value, the refund may be recalculated where legally permitted if the remaining order no longer meets the original promotional conditions.
13. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If you receive a damaged, defective or incorrect product, contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the problem
- Photographs of the outside of the parcel
- A photograph of the shipping label
- Photographs of the product and its label
- Photographs clearly showing the damage or issue
- The batch number and expiry date, where applicable
Prompt notification helps us investigate the issue with the carrier or supplier. Failure to report the issue within 48 hours does not automatically remove your statutory rights.
Where a product is damaged, defective or incorrectly supplied, we will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include replacement, repair where applicable, a price reduction or a refund.
FitGirl Nutrition will pay the reasonable return costs when a product must be returned because it was damaged, defective or incorrectly supplied.
14. LOST RETURN PARCELS
The customer is responsible for a return parcel until it has been delivered to FitGirl Nutrition, except where we arranged or provided the return shipment.
We strongly recommend using a trackable shipping service.
If a return parcel does not arrive, we may ask you to provide proof of shipment before processing the refund.
15. EXCHANGES
FitGirl Nutrition does not accept direct product exchanges.
If you would like a different product, size or flavour, you must return the eligible original product in accordance with this Return & Refund Policy and place a new order.
Opened or unsealed supplements and other products excluded from the statutory right of withdrawal cannot be returned or exchanged.
16. CANCELLING AN ORDER BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, please contact us immediately at:
We will try to stop the order, but cancellation cannot be guaranteed once the order has entered the packing or shipping process.
If the order has already been dispatched, you may exercise your right of withdrawal after receiving it, subject to the conditions and lawful exceptions described in this policy.
17. REFUSED OR UNCOLLECTED PARCELS
Refusing delivery or failing to collect a parcel does not by itself constitute a valid notice of withdrawal.
You must clearly inform us if you wish to withdraw from the purchase.
If a parcel is returned because it was refused, not collected or incorrectly addressed due to information supplied by the customer, reasonable return or reshipping costs may be deducted or charged where legally permitted.
18. CONTACT AND COMPANY INFORMATION
For questions about a return, refund or damaged product, please contact:
FitGirl Nutrition
A brand of Hoeft Niet B.V., trading as Nutriworld
Registered office:
Middenweg 113a
1782 BC Den Helder
The Netherlands
Store and return address:
Ambachtsweg 6c
1785 AJ Den Helder
The Netherlands
Email: info@fitgirl-nutrition.com
Telephone and WhatsApp: +31 6 15518795
Website: fitgirl-nutrition.nl
Please include your order number when contacting us about an existing order.
19. MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the agreement. You may also send the same information by email.
To:
FitGirl Nutrition
Ambachtsweg 6c
1785 AJ Den Helder
The Netherlands
Email: info@fitgirl-nutrition.com
I/We hereby give notice that I/we withdraw from my/our contract for the purchase of the following products:
Product(s):
....................................................................................
Order number:
....................................................................................
Ordered on:
....................................................................................
Received on:
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Name of consumer(s):
....................................................................................
Address of consumer(s):
....................................................................................
....................................................................................
Signature of consumer(s):
Only required when this form is submitted on paper.
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Date:
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