Shipping policy

Last updated: August 30, 2026

FitGirl Nutrition is a brand of Hoeft Niet B.V., trading as Nutriworld. This Shipping Policy explains how orders placed through fitgirl-nutrition.nl are processed, shipped and delivered.

1. ORDER PROCESSING

Orders are processed after payment has been successfully received.

Orders placed and paid for before 15:00 CET on working days are generally prepared for dispatch on the same working day.

Orders placed after 15:00 CET, during weekends or on public holidays are generally processed on the next working day.

In exceptional circumstances, processing may take longer. If a product is unexpectedly unavailable or another issue prevents timely dispatch, we will contact you as soon as possible.

2. SHIPPING DESTINATIONS

FitGirl Nutrition ships from the Netherlands to customers in the Netherlands and the European Union.

The countries currently available for delivery are shown during checkout. Delivery availability may change due to carrier availability, legal restrictions or operational circumstances.

If your country is not available during checkout, please contact us at info@fitgirl-nutrition.com before placing an order.

3. SHIPPING METHODS AND CARRIERS

Depending on the destination, parcel size and service availability, orders may be shipped with:

PostNL
DHL
DPD
Another suitable delivery partner

FitGirl Nutrition reserves the right to select the most appropriate available carrier and shipping method for each order.

Most parcels are shipped with Track & Trace. Once tracking information is available, the customer will normally receive a shipping confirmation by email.

Tracking information may take several hours to become active after the parcel has been transferred to the carrier.

4. SHIPPING COSTS

The following standard shipping rates apply:

Netherlands: €4.95
European Union: €12.95

There is currently no standard free-shipping threshold.

The final shipping costs are displayed during checkout before the order is completed.

FitGirl Nutrition may occasionally offer a temporary free-shipping promotion or reduced shipping rate. Any temporary promotion will be clearly displayed on the website or during checkout.

5. ESTIMATED DELIVERY TIMES

The following total estimated delivery times apply:

Netherlands: approximately 4–7 working days
Most EU destinations: approximately 4–12 working days
Bulgaria, Croatia and Malta: approximately 4–13 working days

The displayed delivery period includes order processing and transportation.

These delivery times are estimates and not guaranteed delivery dates. Delivery may take longer during weekends, public holidays, promotional periods, extreme weather, carrier disruptions, customs processing or other circumstances outside our reasonable control.

Orders will nevertheless be delivered within the applicable legal delivery period, unless another delivery period has been expressly agreed with the customer.

6. TRACKING YOUR ORDER

Where Track & Trace is available, the tracking link will be sent to the email address provided when the order was placed.

Customers are responsible for providing a correct and accessible email address. Please also check your spam or unwanted-email folder if you have not received the shipping confirmation.

A tracking status may occasionally remain unchanged for several days while a parcel is being transported between carrier locations. This does not necessarily mean that the parcel has been lost.

7. DELIVERY ADDRESS

Customers must check that the delivery address is complete and correct before completing an order.

FitGirl Nutrition is not responsible for delays caused by incorrect or incomplete address information supplied by the customer.

If you notice an error after placing your order, please contact us immediately at info@fitgirl-nutrition.com. We cannot guarantee that an address can still be changed once the order has entered the packing or shipping process.

If a parcel is returned because the customer supplied an incorrect or incomplete address, refused delivery or failed to collect the parcel on time, the reasonable costs of reshipping may be charged to the customer.

Any refund will be handled in accordance with applicable consumer law and our Return & Refund Policy.

8. DELIVERY ATTEMPTS AND COLLECTION POINTS

Depending on the carrier and destination, a parcel may be delivered to a neighbour, designated safe place, parcel locker or nearby collection point when the recipient is unavailable.

Customers are responsible for monitoring the Track & Trace information and collecting the parcel within the period specified by the carrier.

If a parcel is not collected in time, the carrier may return it to FitGirl Nutrition.

9. DELAYED OR MISSING PARCELS

If your parcel has not arrived within the estimated delivery period, please first check the Track & Trace information.

If the tracking information does not provide a clear explanation, contact us at info@fitgirl-nutrition.com and include:

Your order number
Your full name
Your delivery address
The Track & Trace number, if available

We will investigate the shipment with the carrier. A carrier investigation may take several working days.

Your statutory rights regarding delayed or missing deliveries remain unaffected.

10. DAMAGED PARCELS OR MISSING ITEMS

FitGirl Nutrition remains responsible for an order until it has been delivered to the customer or to a third party designated by the customer, other than the carrier.

If a parcel arrives visibly damaged, please take clear photographs of:

The outside of the parcel
The shipping label
The inside packaging
The damaged products
Relevant product labels and batch numbers

Contact us as soon as reasonably possible at info@fitgirl-nutrition.com and include your order number and photographs.

If a product is missing from your parcel, please retain all packaging and contact us so that we can investigate the packing and shipping records.

Promptly reporting damage or missing items helps us investigate the issue but does not limit your statutory consumer rights.

11. SPLIT SHIPMENTS

In some cases, an order may be shipped in more than one parcel.

If FitGirl Nutrition divides an order into separate shipments, the customer will not be charged additional shipping costs unless this has been expressly agreed in advance.

Separate parcels may arrive at different times.

12. STORE PICKUP

Where store pickup is available and selected during checkout, the customer will receive confirmation when the order is ready for collection.

Please do not visit the store before receiving this confirmation.

Store and pickup location:

FitGirl Nutrition
Ambachtsweg 6c
1785 AJ Den Helder
The Netherlands

Customers may be asked to show the order confirmation and valid identification when collecting an order.

13. RETURNS

Shipping and delivery are separate from the statutory right of withdrawal and our return conditions.

For information about cancellations, returns, return shipping costs and refunds, please consult the Return & Refund Policy published on fitgirl-nutrition.nl.

Please do not return products without first following the return instructions provided in our Return & Refund Policy or by our customer-service team.

14. CONTACT AND COMPANY INFORMATION

For questions about shipping, delivery or an existing order, please contact:

FitGirl Nutrition
A brand of Hoeft Niet B.V., trading as Nutriworld

Registered office:

Middenweg 113a
1782 BC Den Helder
The Netherlands