Terms of service

Last updated: August 30, 2026

These Terms of Service apply to the use of fitgirl-nutrition.nl and to all orders placed through this website.

FitGirl Nutrition is a brand of Hoeft Niet B.V., trading as Nutriworld.

By using our website or placing an order, you agree to these Terms of Service together with the policies referred to in them. Nothing in these Terms limits any mandatory rights you have under applicable consumer law.

1. COMPANY INFORMATION

The website fitgirl-nutrition.nl is operated by:

Hoeft Niet B.V., trading as Nutriworld
Brand: FitGirl Nutrition

Registered office:

Middenweg 113a
1782 BC Den Helder
The Netherlands

Store and pickup location:

Ambachtsweg 6c
1785 AJ Den Helder
The Netherlands

Email: info@fitgirl-nutrition.com
Telephone and WhatsApp: +31 6 15518795
Website: fitgirl-nutrition.nl

2. SCOPE OF THESE TERMS

These Terms apply to:

Visits to and use of fitgirl-nutrition.nl;
Consumer orders placed through the website;
Customer accounts;
Communications concerning orders;
Related services offered through the website.

Additional conditions may apply to a specific promotion, product or service. If additional conditions conflict with these Terms, the conditions presented specifically for that promotion, product or service will apply to the extent of the conflict, provided that they do not limit mandatory consumer rights.

3. ELIGIBILITY AND CUSTOMER RESPONSIBILITIES

To place an order, you must have the legal capacity to enter into a binding agreement or have permission from a parent or legal guardian where required.

You agree to:

Provide complete and accurate information;
Keep your account and login information secure;
Use the website only for lawful purposes;
Not interfere with the security or operation of the website;
Not place fraudulent or unauthorised orders;
Not misuse discounts, promotions, reviews or customer accounts;
Check that your delivery and contact details are correct before ordering.

You are responsible for activity performed through your account unless it results from a security failure for which we are legally responsible.

If you believe that your account has been accessed without permission, please contact us immediately.

4. PRODUCT INFORMATION

We aim to present product information accurately and clearly.

Product information may include:

Product name and description;
Ingredients;
Allergens;
Nutritional information;
Directions for use;
Warnings;
Quantity or package size;
Product photographs;
Price and availability.

Product packaging, labels, colours, flavours or designs may occasionally change. Images are provided for illustration and may differ slightly from the delivered product.

The information on the product label supplied with the product takes precedence where it contains updated legally required information.

Before using a product, always read the label, ingredients, allergen information, directions and warnings on the delivered packaging.

If you have an allergy, intolerance or specific dietary requirement, check the product information carefully and contact us before ordering if anything is unclear.

5. PRODUCT AVAILABILITY

All products and offers are subject to availability.

Placing a product in your shopping cart does not reserve it. A product may become unavailable before checkout or before the order is accepted.

If an ordered product is unexpectedly unavailable, we may:

Contact you with an expected availability date;
Offer an alternative, which you are free to accept or reject;
Cancel the affected product or order; and
Refund the amount paid for the unavailable product.

We will not replace a product with an alternative without your agreement.

6. PRICES AND TAXES

Prices are displayed in euros unless another currency is expressly shown.

Consumer prices include VAT where applicable. Shipping costs and any other applicable charges are displayed separately during checkout before the order is placed.

Customers will not be charged costs that were not disclosed before the order was completed.

For deliveries outside the European Union, where available, import duties, local taxes, customs fees or carrier charges may apply. Unless expressly stated otherwise during checkout, these charges are the responsibility of the recipient.

7. PRICE AND INFORMATION ERRORS

We take reasonable care to ensure that prices, product details and availability are correct.

If an obvious pricing, description or technical error occurs, we may correct it. If the error affects an order that has already been placed, we will contact you as soon as possible.

Where legally permitted, we may cancel an order affected by an obvious error and issue a full refund. We will not charge a corrected or higher price without your express agreement.

Nothing in this section limits your rights if the product supplied does not conform to the agreement.

8. PLACING AN ORDER

To place an order, you must:

Select the product or products;
Add them to your shopping cart;
Provide the required billing, contact and delivery information;
Select an available delivery and payment method;
Review the order and applicable costs;
Accept the applicable terms and policies; and
Submit the order with an obligation to pay.

Before submitting the order, you will have an opportunity to identify and correct input errors.

After placing an order, you will normally receive an automatic order acknowledgement by email.

9. ORDER ACCEPTANCE AND CONTRACT FORMATION

Products displayed on our website constitute an invitation to place an order and not an unconditional offer by FitGirl Nutrition.

An order is subject to payment authorisation, product availability and acceptance by us.

The purchase agreement is formed when we expressly accept the order or dispatch it and send a corresponding confirmation, whichever occurs first.

We may refuse or cancel an order on reasonable grounds, including:

The product is unavailable;
Payment is not authorised;
The supplied information is incomplete or incorrect;
We reasonably suspect fraud, abuse or unlawful activity;
A pricing or technical error is obvious;
Delivery to the supplied destination is not legally or operationally possible;
The order violates an applicable purchase limit or promotional condition.

If we cancel a paid order, we will refund the applicable amount using the original payment method unless another method is agreed.

10. PAYMENT

Available payment methods are displayed during checkout.

Payments may be processed by third-party payment providers. Their additional terms and privacy information may apply to the payment service.

You must be authorised to use the selected payment method.

An order may be delayed or cancelled if payment is refused, reversed, incomplete or subject to additional verification.

We do not normally receive or store complete payment-card details. These are processed through the applicable payment provider.

11. PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes are subject to the conditions communicated with the relevant offer.

Unless stated otherwise:

A discount code cannot be exchanged for cash;
Only one discount code may be used per order;
A code must be entered before completing checkout;
Codes cannot be applied retrospectively;
A promotion is valid only during the stated period;
A promotion may be limited to selected products, customers or countries;
A promotion may not be combined with another offer;
Misuse or unauthorised distribution may result in cancellation of the discount.

Any promotion will be administered in accordance with applicable consumer law.

12. SHIPPING AND DELIVERY

Orders are shipped in accordance with our Shipping Policy.

The standard settings currently published for FitGirl Nutrition are:

Netherlands: €4.95 shipping and an estimated total delivery time of 4–7 working days;
Most EU destinations: €12.95 shipping and an estimated total delivery time of 4–12 working days;
Bulgaria, Croatia and Malta: €12.95 shipping and an estimated total delivery time of 4–13 working days.

There is currently no standard free-shipping threshold.

Delivery periods are estimates. Delays may occur due to public holidays, carrier disruptions, extreme weather, promotional periods or circumstances outside our reasonable control.

FitGirl Nutrition remains responsible for the order until it has been delivered to you or to a third party designated by you, other than the carrier.

For complete information, please consult our Shipping Policy.

13. RIGHT OF WITHDRAWAL AND RETURNS

Consumers generally have the right to withdraw from an online purchase within 14 days after receiving the order, without giving a reason, subject to lawful exceptions.

After notifying us of withdrawal, the eligible products must be sent back within the applicable 14-day return period.

The direct return shipping costs are the responsibility of the customer unless the product was damaged, defective or incorrectly supplied, or we expressly agreed otherwise.

Certain sealed products cannot be returned after their protective seal has been broken when they are genuinely unsuitable for return for health-protection or hygiene reasons. This may apply to opened or unsealed supplements, powders, capsules, tablets, drinks and other consumable products.

FitGirl Nutrition does not accept direct product exchanges. A customer who wants a different eligible product must return the original product and place a new order.

We do not charge a restocking fee.

Eligible refunds are normally processed within five working days after inspection of the return, subject to the applicable statutory refund period.

For complete conditions and the model withdrawal form, please consult our Return & Refund Policy.

14. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If you receive a damaged, defective or incorrect product, contact us as soon as reasonably possible and provide your order number and relevant photographs.

Products must conform to the purchase agreement and applicable legal requirements. Your statutory rights regarding defective or non-conforming products remain unaffected.

Depending on the circumstances and applicable law, an appropriate solution may include:

Replacement;
Repair where appropriate;
A price reduction; or
A refund.

We will pay reasonable return costs when a product must be returned because it was damaged, defective or incorrectly supplied.

15. FOOD SUPPLEMENTS AND HEALTH INFORMATION

Products sold by FitGirl Nutrition may include food supplements, sports-nutrition products and other foods.

Food supplements are not medicines and must not be used as a substitute for a varied, balanced diet and a healthy lifestyle.

Product information on the website is intended to provide general information about the products and their legally permitted characteristics. It is not intended as medical advice, diagnosis or treatment.

Always:

Follow the directions and recommended daily amount on the label;
Do not exceed the recommended daily amount;
Keep supplements out of reach of young children;
Read all ingredients, allergens, warnings and conditions of use;
Store products according to the instructions on the label.

Consult a doctor, pharmacist or other qualified healthcare professional before using a supplement if you:

Are pregnant or breastfeeding;
Use medication;
Have a medical condition;
Are under medical supervision;
Are uncertain whether a product is suitable for you.

If you experience an unexpected or adverse reaction, stop using the product and seek appropriate medical advice.

Nothing on the website claims that a product can diagnose, treat, cure or prevent a disease.

16. CUSTOMER ACCOUNTS

You may be able to create a customer account.

You are responsible for:

Providing accurate account information;
Keeping your password confidential;
Restricting access to your account;
Informing us of suspected unauthorised access.

We may suspend or close an account when reasonably necessary to protect the customer, our website or other users, or where there is evidence of fraud, unlawful use or serious violation of these Terms.

Closing an account does not affect existing orders, payment obligations or legal retention requirements.

17. REVIEWS AND USER CONTENT

If you submit a review, photograph, comment or other content, you confirm that:

The content reflects your genuine experience or opinion;
You have the right to submit it;
It does not infringe another person’s rights;
It is not unlawful, threatening, discriminatory, defamatory or misleading;
It does not contain malicious code, spam or unauthorised advertising.

We may moderate or remove content where reasonably necessary to comply with the law, protect users or enforce these Terms.

We will not knowingly publish or commission fake consumer reviews. Where review-verification measures are used, relevant information may be provided on the website or through the review service.

You retain ownership of your original content but grant us a non-exclusive right to display and use submitted content in connection with our website and business, subject to applicable law and our Privacy Policy.

18. INTELLECTUAL PROPERTY

Unless stated otherwise, the website and its content, including text, product descriptions, photographs, graphics, logos, designs, videos and software, are owned by or licensed to Hoeft Niet B.V.

You may use the website for personal, non-commercial shopping purposes.

Without prior written permission, you may not:

Copy or commercially reproduce substantial website content;
Modify or redistribute our content;
Use our trademarks or branding in a misleading manner;
Scrape or systematically extract website data;
Circumvent website security or access controls.

Mandatory legal exceptions and permitted use under applicable intellectual-property law remain unaffected.

19. THIRD-PARTY SERVICES AND LINKS

The website may contain links to or integrations with third-party services, including payment providers, carriers, review services and social-media platforms.

We are not responsible for third-party websites or services that we do not control. Their own terms and privacy policies may apply.

The presence of a link does not necessarily mean that we endorse all content or services offered by that third party.

20. WEBSITE AVAILABILITY

We aim to keep the website accessible and secure, but we do not guarantee uninterrupted or error-free availability.

We may temporarily restrict access for maintenance, security, technical updates or circumstances outside our reasonable control.

We will take reasonable steps to restore normal operation. Website interruptions do not affect rights relating to an order that has already been accepted.

21. LIABILITY

FitGirl Nutrition and Hoeft Niet B.V. are responsible for loss or damage where liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence;
Intentional misconduct or deliberate recklessness;
Fraud or fraudulent misrepresentation;
Defective products where liability applies by law;
Failure to perform mandatory obligations;
Any other liability that cannot legally be excluded or limited.

For losses that can legally be limited, we are responsible only for reasonably foreseeable losses directly resulting from our failure to comply with the agreement or applicable law.

We are not responsible for losses caused by:

Incorrect information supplied by the customer;
Use of a product contrary to its label or instructions;
Unauthorised modification or misuse of a product;
Circumstances attributable to the customer;
Business or commercial losses suffered by a consumer purchasing for personal purposes, where legally excludable.

This section does not reduce any mandatory consumer right or remedy.

22. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delay caused by events outside our reasonable control, provided that we take reasonable steps to minimise the consequences.

Such events may include severe weather, transport disruption, strikes, governmental measures, epidemics, major technical failures or other extraordinary circumstances.

We will contact affected customers where reasonably possible.

If a delay becomes excessive or delivery cannot be completed, your statutory rights to set an additional reasonable delivery period, cancel the agreement or receive a refund remain unaffected.

23. PRIVACY AND PERSONAL DATA

We process personal data in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy explains:

Which personal data we collect;
Why we process it;
The legal bases used;
With whom data may be shared;
How long information is retained;
Which privacy rights you have.

Our website may also use cookies and similar technologies in accordance with the applicable privacy information and consent settings.

24. COMPLAINTS

If you have a complaint about a product, order or service, please contact:

Email: info@fitgirl-nutrition.com
Telephone and WhatsApp: +31 6 15518795

Please include your order number and a clear description of the complaint.

We will review the complaint and aim to provide a substantive response within a reasonable period.

Submitting a complaint to us does not affect your right to use another legally available dispute-resolution or court procedure.

25. GOVERNING LAW AND DISPUTES

These Terms and purchase agreements are governed by Dutch law.

If you are a consumer residing in another European Economic Area country, this choice of law does not deprive you of mandatory consumer protections available under the law of your country of residence.

Disputes may be submitted to a court that has jurisdiction under applicable law. Consumers retain the right to bring proceedings before a competent court in their country of residence where that right is provided by applicable law.

26. CHANGES TO THESE TERMS

We may update these Terms when our services, policies, business operations or legal obligations change.

The version applicable to an order is generally the version available when that order was placed, unless a change is required by law or expressly agreed with the customer.

The latest version will always be published on fitgirl-nutrition.nl. The date at the top shows when these Terms were last updated.

27. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or replaced only to the minimum extent necessary to make it lawful and enforceable, without reducing mandatory consumer rights.

28. CONTACT INFORMATION

For questions about these Terms, please contact:

FitGirl Nutrition
A brand of Hoeft Niet B.V., trading as Nutriworld